Smooth Sailing Through Audits: Cagayan de Oro Port Nails ISO Compliance!

COURTESY: Bureau of Customs – Port of Cagayan de Oro

Hey folks, if you're into stories of teamwork triumphing over paperwork, buckle up! Today, I'm diving into the awesome news from the Bureau of Customs – Port of Cagayan de Oro. They just crushed an internal audit like pros, and it's all about keeping their operations top-notch. Led by the sharp District Collector Atty. Manuel O. Zurbito, Jr., this port is sailing straight toward ISO glory. Let's break it down, shall we?

First off, the audit happened on April 21–22, 2026, courtesy of the Bureau of Customs Interim Internal Quality Management System Office (IIQMSO). The on-site team, headed by Lead Auditor Karen Susan G. Rofes and internal auditor Belinda C. Copioso, dug deep into the port's processes. Meanwhile, Atty. Jielene Kelly E. Espera, Amalia B. Apolonio, and Michelle N. Tablazon jumped in remotely, checking out spots like the Customer Care Center, Assessment Division, Administrative Division, Customs Intelligence and Investigation Service (CIIS), Enforcement and Security Service (ESS), Management Information System and Technology Group (MISTG), and even Top Management. They evaluated the Quality Management System across these areas, ensuring everything clicked perfectly.

Transitioning smoothly, the auditors wrapped up with some solid feedback. They spotted two Opportunities for Improvement (OFIs) and handed out one Positive Finding to Top Management, praising the port's killer revenue game. From January to March 2026, the Port raked in ₱10,693,937,033.57 – that's way over their target of ₱9,618,283,942.91, with an impressive 11.18% positive deviation! Because of this stellar performance, the port now gets the green light to face an external audit by TÜV SÜD Philippines. This step keeps their ISO 9001:2015 certification alive and kicking since August 2022.

Gear Up for the Next Level: Mock Audits and Big-Picture Wins

Now, let's shift gears to the prep work that's happening behind the scenes. The Port Operations Division and the Sub-Port of the Mindanao Container Terminal just tackled their very first mock audit. Why? To weave their processes right into the main port's setup, making sure everything stays consistent and aligned. This move boosts efficiency across all corners of the Port of Cagayan de Oro, and it's super exciting to see them gearing up like this.

In a heartfelt shoutout, District Collector Zurbito thanked the whole crew for their hustle and prep, which locked in compliance with ISO 9001:2015 standards. He said, “May this result inspire us to take ownership of our processes, to work collaboratively, and to uphold integrity and accountability in everything we do. As we move forward, let this audit guide us in strengthening our systems, enhancing our efficiency, and delivering even greater value to those we serve – our stakeholders.” Moreover, this whole vibe ties perfectly into Bureau of Customs Commissioner Ariel F. Nepomuceno's reform agenda, all about integrity, accountability, and modernization. By chasing international standards, the port keeps pushing for better service and smoother customs flows. What a win for everyone involved – can't wait to see what's next!

A Comprehensive Guide to Mindanao Container Terminal's Holy Week Port Schedule

 

Source: Mindanao Container Terminal 

The Significance of Preparation

The importance of being informed and prepared cannot be overstated, particularly when it comes to navigating port schedules during the Lenten season. As we approach Holy Week, understanding the Mindanao Container Terminal's operational hours becomes crucial. This guide seeks to provide you with the necessary data so that you can plan your transactions effectively.

Acknowledging the Lenten Season: Temporary Suspension of Operations

Please be informed that in observance of the Lenten season, the Mindanao Container Terminal (MCT) will temporarily suspend terminal operations on March 29, 2024, Good Friday. Despite this, customers can still access and pay for terminal charges through the Online Payment System (OPS), ensuring your transactions run smoothly even during the holiday.

Maundy Thursday: Uninterrupted Operations

As we approach the Holy Week, on March 28, Maundy Thursday, MCT assures you of regular operations. The Vessel, Yard, and Gates will be operational 24/7. For billing, our reliable Online Payment System (OPS) is ready to cater to your needs.

Good Friday: A Day of Pause

March 29 marks Good Friday, a significant day in the Lenten season. On this day, the Vessel and Yard operations will be closed starting 0700H. The Entry gate will have a cut-off starting at 0500H. However, billing remains accessible through the Online Payment System (OPS).

Black Saturday: Resumption of Operations

As we move forward to March 30, Black Saturday, rest assured that MCT will resume operations at 0700H. All services, including the Vessel, Yard, and Gates, will be operative. Additionally, the billing process will be accessible through the Online Payment System (OPS).

Easter Sunday: Back to Regular Operations

On March 31, Easter Sunday, MCT will return to its regular operations. The Vessel, Yard, and Gates will be available 24/7 and the billing will be conducted through the Online Payment System (OPS).

Importance of Early Processing

We highly encourage everyone to process their payments and documents ahead of the holiday. This proactive step will ensure a smooth transaction at the terminal, avoiding any potential holiday rush.

Contact Information: MCT Hotlines

For any queries or concerns, you can reach out to us through our MCT Hotlines. Our dedicated Customer Hotline, Operations Hotline, and Billing Hotline are always ready to help.

PHIVIDEC Industrial Authority (PIA) Contact Information

For any concerns related to Wharfage Payment, the PHIVIDEC Industrial Authority (PIA) can be reached at their dedicated contact number.

Bureau of Customs (BOC MCT) Contact Information

For any specific concerns with the Bureau of Customs (BOC MCT), including the ESS Sector Commander, PIS Chief, and XIP (X-ray), they can be contacted at their respective numbers.

In conclusion, with the Holy Week approaching, it is essential to be informed and prepared about the port schedule. By planning your transactions ahead and utilizing our Online Payment System (OPS), smooth operations can be assured.

Learn about the Mindanao Container Terminal's port schedule for the upcoming Holy Week. This guide provides you with comprehensive information about operating hours, contact numbers, and the importance of early payment processing. Stay informed and plan your transactions efficiently.